Kaiser Ran An AI Empathy Score On Nurses' Phone Calls
Kaiser's tone-detection tool flagged calls over 15 minutes, though interpreter calls for non-English speakers routinely ran past 30.
- Advice nurse Raquel Alvarez Sanchez says gaps between calls shrank from 10 minutes to 30 seconds.
- A 2024 survey of 2,000-plus nurses found 60% distrust their employer's AI safety judgment.
- California Nurses Association opened contract talks this month covering Kaiser's 25,000 nurses.
Why it matters: A recorder timing a nurse's voice measures compliance with a quota, never care for the patient.
CalMatters, published via Local News Matters ↗ · Jul 17, 20267/17/26 · ✓ Checked✓ Check